【Common Question】
 

Q

How to get to NMMBA from High Speed Rail station?

A

Take buses (Kenting Express or any other bus) to Kenting, Buses depart every 30 mins and start from 09:00am from Zouying HSR station to Southern Baoli Stop of Checheng Township. It takes 1.5hrs~2 hrs. After you get off the bus, you need to walk back. You will see a bus stop (beside a light tower) at your left side, there is Pingtung Bus Stop to NMMBA. It takes about 3 mins.

Q

How to get to NMMBA from Kaohsiung International Airport

A

Since 2013, Aug., we have shuttle bus from Kaohsiung International Airport to NMMBA. It needs to book 2 days earlier before your arrival to NMMBA. You can make an reservation by Email : sea4545@kentington.com.tw or fax registration form to 866-8-8825061(The shuttle bus charge NT$400 trip/person.) please download registration form from

Q

How to get to NMMBA by car?

A
  • HWY 1 : Head to south from Kaosiung and change to the 88th Taiwan provincial road at Wuchia interchange. Change to HWY3 at Kangding and keep south. Exit at Nanchou interchange, drive on the 1st provincial road and change to the 26th provincial road. Upon arriving at Checheng follow the sign to Houwan village where NMMBA is located.
  • HWY 3: Keep south. Exit at Nanchou interchange, drive on the 1st provincial road and change to the 26th provincial road. Upon arriving at Checheng follow the sign to Houwan village where NMMBA is located.
  • From Kaohsiung provincial road-Drive on 17th provincial road-->to Kenting-->you'll get through Shuediliao-->change to 1st provincial road pass Fonggang bridge--> 26th provincial road,after arriving Checheng,please turn to Houwan village.You will see NMMBA at your right side.
  • From Pingtun : Drive on the 1st Taiwan provincial road, and change to the 26th provincial road after passing Fonggang. On arriving at Checheng town, change to the direction of Howan village where NMMBA is located.
  • From Taitung : Drive on the provincial road 9 and change to the 26th provincial road after passing Daren and Fonggang. Upon arriving at Checheng follow the signs to Howan village where NMMBA is located.
Q

What kinds of bus can take to NMMBA?

A

Kuo-Kuang Bus, Pingtung Bus ,Kaohsiung Bus, or Kenting Express

Q

Does NMMBA have the free shuttle bus?

A

No, we do not have any free shuttle bus.

Q

Do you have Taxi service?

A

We don’t have taxi stop but you may ask for our information account to call the taxi for you.

Q

Does the charge of sleep-over include parking fees?

A

No, since every visitors come by different ways, parking fees are not include.

Q

Does parking fees charge by hour? If we park here all night long, will it be expensive?

A

We charge parking fees by times, don’t worry about the accumulation of time.

Q

Any Medical services in the NMMBA?

A

The treatment rooms provide basic trauma treatment, but no supply of oral medication. If you need other medical assistance, please contact with the information desk for delivering to the hospital.

Q

Any hospital near by the NMMBA

A

There are Hengchun Christian Hospital, Nan Men General Hospital and Hengchun tourism hospital in Hengchun town.

Q

Are we sleeping in NMMBA?

A

With the sleepover activity, guests can sleep with marine animals and learn the special marine ecology.The tour guide will take you to visit exhibition, behind-the-scene of the NMMBA, night tour, open ocean tank feeding show and explore the intertidal zone. We provide mattress, blankets, and pillows, that you can have a beautiful dream with marine animals in our exhibition. The sleeps over activities begin in the afternoon and end of next morning about 11. After these activities, you can spend all your free time in the museum.We open 365 days. There is a 15 person minimum per day. Any questions please call +886 8 8825678 or visit the website for more details : http://www.aquarium.com.tw/c_p1.php.

Q

What should be prepared?

A

You have to take those personal stuffs such as toothbrush, toothpaste, towels, bath towels, wash clothes loaded bags, toilet slippers...etc. We provide shampoo, shower gel, hair dryers and dryer for your use.
In exhibition, there are comfortable air-condition, you can prepare a jacket to wear. If your sleepover area is polar sea, bring heavy coat to keep you warm. The air is set 15∘C.
Don’t forget to take your casual cloth and a pair of shoes that can walk on reef shore like sneakers, and slippers could be changed at night.
Take your shade goods, kettle (bottle), rain gear, a health insurance card and an electric torch to walking at night in NMMBA.

Q

Do you serve vegetarian food?

A

Yes. Please inform our staff before your visit, so we can prepare vegetarian food for you.

Q

If I’m late for registration of sleepover, what can I do?

A

1600 is the registration time of sleepover. If you’re late, you'll miss some parts of sleep over activities. Please mention our staff first. Please call 0970-029-093. We'll help you when you arrive.

Q

Can I go outside of NMMBA while the sleepover activity is going?

A

Before you leave, please mention your tour guide. After necessary formalities are finished, you can have your own schedule. Call the supervisor of sleep over before you back to the NMMBA.
And if you need to leave before the end of sleepover schedule, please mention your tour guide earlier, so that we can prepare souvenir for you. If you still have any problem, you’re very welcome to ask us.

Q

How about the price of Sleepover?

A

Ages 6+l: NT$2380.. Ages3-5: NT$1090 Ages under 3 : free. The cost is included entrance, dinner, dessert, breakfast, guide tour and sleep in the NMMBA.(from 2/1 to 12/31 2015 )

Q

How can I change the sleeping area that I booked?

A

Please mail to sea4545@kentington.com.tw or call 08-8825678. We will check vacancy of the area that you want.

Q

If sleepover activity is canceled because of underrepresented, can I still join sleepover?

A

You can change area or date to join sleepover activity. Please mail to sea4545@kentington.com.tw or call 08-8825678.

Q

How can I confirm of registration or payment successful or not?

A

Please mail to sea4545@kentington.com.tw or call 08-8825678 to Sales Department.

Q

How to make a reservation for sleepover without credit card?

A

Please download the Registration Form and transfer the payment through postal system” Acc No: 42079414 Acc: Hi-Scene World Enterprise CO.LTD”. Fax the registration form and the receipt from postal service to Sales Department at +886 8882-5061. For making sure if you’re successful or not, please call +886 882-5678

Q

Can I postpone my sleepover reservation and the date could be extended to how long?

A

Reservation can be extended to 6 months. Please mention us before 3 days of the date you can join the sleepover, to confirm whether there are still vacancies. Please mail to sea4545@kentington.com.tw or call 08-8825678 to Sales Department.

Q

How can I confirm my registration by fax and payment through postal system is successful or not?

A

Please fax the registration form and the postal receipt to Sales Department at +886 88825061.

Q

Why I have not received the member verification code?

A

Your mailbox set those letters as advertising correspondences, please find the relevant letters in the junk e-mail, if still can not found it, please send a email to us and provide your real name for checking your identity.

Q

I come from China, can I apply ID number for membership?

A

Guests from China, Hong Kong and Macao, please fill your ID number in basic information area of foreign passport number.

Q

I already registered as a member, but have been unable to successfully log in. Are there other ways to register?

A

You can do registration by fax. Please download the Registration Form and transfer the payment through postal system” Acc No: 42079414 Acc: Hi-Scene World Enterprise CO.LTD”. Please fax the registration form and the postal receipt to Sales Department at +886 8 882 5061.

Q

I am the member. When I register, the system of online credit card payment shows a problem, how can I confirm if the payment is successful or not?

A

Please contact with the bank first to confirm is it the first time for credit card shopping or haven’t get the 3D authentication code (this is a security settings from banks). If the above-mentioned problems are solved, please mail to sea4545@kentington.com.tw or call +886 8 882 5678 to contact Sales Department and inform the participating date, registration area and name of contact person.

Q

Is there any limit for paying online by credit card?

A

It’s available by VISA, JCB and MasterCard.

Q

The invoice (receipt) of sleepover activities can be separated with different titles?

A

Sleepover is a package activity, so it cannot be separated with different titles. If you need an invoice for different members, you let our Sales Department know when you register.

Q

Is there any preferential price for sleepover with aged 65 years or 65+, or holding mentally or physically disabled certificate?

A

There is no preferential price for special qualifications. It depends on your sleeping areas with different fees.

Q

How to use the sleepover coupons?

A
  • 1. Online registration is required for full payment by credit card. Coupons can not be used directly when you pay online.
  • 2. After completing online registration, on your sleepover date, please show the coupon to us, if the validity period still available, it can be refunded (please call us first).
  • 3. Registration by fax, payment can be deductible first and then transfer, please note in the remarks column “Using Overnight coupon”, then at your sleepover date, please give the coupon to us.
  • 4. More question about sleepover, please contact with Sales Department by mail sea4545@kentington.com.tw or call 08-882-5678 at office hours.
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